Return Policy

Effective Date: 04/2025
Last Updated: 02/2025

At Bharathaat, customer satisfaction is our priority. We offer a hassle-free return policy for eligible products to ensure a convenient shopping experience.

1. Eligibility for Returns

Customers can request a return if:
✔ The item is damaged, defective, or incorrect.
✔ The item is missing parts or accessories.
✔ The product is covered under a No-Questions-Asked return policy.
✔ The item is unused, with original packaging, tags, and accessories.

🚫 Products Not Eligible for Returns:

Perishable items (groceries, fresh food, dairy).
Personal care, beauty, and hygiene products (e.g., cosmetics, deodorants).
Digital/downloadable products.
Gift cards and prepaid vouchers.
Customized or personalized items.
Lingerie, innerwear, socks, and swimwear (for hygiene reasons).

📌 Return eligibility is clearly mentioned on each product page.

2. Return Window by Category

Product Category	Return Window	Return Conditions
Electronics & Gadgets	7 Days	Only if defective or damaged
Fashion & Accessories	10 Days	Must be unused, with tags
Home & Kitchen	7 Days	Must be in original condition
Beauty & Personal Care	No Returns	Non-returnable for hygiene reasons
Grocery & Food Items	No Returns	Non-returnable due to perishability
Large Appliances	10 Days	Only if defective, verified via service visit

📌 Some high-value products may require additional verification before approval.

3. Step-by-Step Return Process

📌 Return requests must be raised within the return window.

✅ Step 1: Log in to Bharathaat → Go to My Orders → Select the product → Click Request Return.
✅ Step 2: Choose the reason for return and upload necessary images/videos (if required).
✅ Step 3: Bharathaat will arrange a return pickup (where applicable).
✅ Step 4: Once the product is received and verified, a refund/replacement is processed.

📌 If a pickup service is unavailable in your area, you may need to self-ship the product. Reimbursement will be provided for eligible cases.

4. Return Conditions & Quality Check

✔ The item must be in original condition with no damage.
✔ All accessories, manuals, and warranty cards must be included.
✔ If the returned item fails quality verification, the return request will be rejected.

🚨 Frequent misuse of returns may lead to account suspension.

5. Refund Process for Customers

Payment Method	Refund Method	Processing Time
Prepaid Orders (UPI, Cards, Net Banking, Wallets)	Original payment method	3-7 Business Days
Cash on Delivery (COD)	Bank Transfer/Wallet Credit	5-10 Business Days
Partial Refunds	Adjusted based on missing parts or damage	Case-by-case basis

📌 Refunds are initiated only after successful product verification.

6. Exchange Policy

Exchanges are available for select categories (fashion, footwear, electronics).
If the exact replacement is unavailable, a full refund will be processed.
The exchange request process follows the same steps as returns.

📌 Product exchange availability is mentioned on the product page.

7. No-Questions-Asked Returns

For select products, Bharathaat offers a No-Questions-Asked Return Policy, meaning:
✔ You can return an item without providing a reason.
✔ The product must be unused and in its original condition.
✔ The return eligibility period is strictly followed.

📌 This policy applies only to products marked as “Easy Returns” on the website.

8. Order Cancellation Before Shipping

✅ If the order is not yet shipped, you can cancel it through the My Orders section.
✅ If the order is shipped but not yet delivered, refuse the package upon delivery.
✅ If the order is already delivered, follow the return process.

📌 Refunds for prepaid orders will be processed within 3-7 business days.

9. Special Cases & Exceptions

🚨 Late Returns: Requests beyond the return window will not be accepted.
🚨 Tampered Products: Items that show signs of use, damage, or alteration will not be eligible for returns.
🚨 Frequent Return Abusers: Customers with a high return rate may be restricted from making future purchases.

10. Contact & Support

📧 Customer Support Email: [Insert Email]
📞 Customer Helpline: 7011511910

📌 For faster assistance, always mention your order ID in your communication.

🚀 Bharathaat – Making Returns Easy & Hassle-Free for You! 🚀