Customer Service Policy
Effective Date: 03/04/2025
At Bharathaat, we are committed to providing exceptional customer service with a focus on fast support, hassle-free resolutions, and customer satisfaction. This policy outlines how we handle queries, complaints, and support requests.
1. Contacting Customer Support
Our customer support team is available to assist you with orders, payments, returns, refunds, and general inquiries.
📞 Phone Support:7011511910 (Available [Days & Hours])
📧 Email Support: (Response within 24-48 hours)
💬 Live Chat: Available on our website/app
📍 Address:
⚡ Self-Service: Customers can also track orders, initiate returns, and check FAQs on our website/app.
2. Support Timings
✅ Monday - Friday: 24x7
✅ Saturday - Sunday: 10:00 AM To 6:00 PM
✅ Holidays: Limited support for urgent queries
📌 24/7 Support: Available for urgent order & payment issues.
3. Common Customer Service Requests
3.1 Order Assistance
✔ Track Order Status & Estimated Delivery
✔ Modify or Cancel Orders (Before Dispatch)
✔ Report Missing/Damaged Items
3.2 Returns & Refunds
✔ Easy No-Questions-Asked Returns
✔ Refund Processing within [X] Business Days
✔ Exchange & Replacement Support
3.3 Payments & Billing
✔ Help with Payment Failures & Refunds
✔ Invoice & GST Bill Requests
3.4 Account & Technical Support
✔ Login & Password Reset Assistance
✔ Address & Profile Updates
✔ App & Website Troubleshooting
4. Customer Complaint Handling
We take complaints seriously and follow a structured process to resolve issues promptly:
🔹 Step 1: File a complaint via phone/email/chat.
🔹 Step 2: Receive an acknowledgment & case ID.
🔹 Step 3: Resolution within 1 to 3 hours/days based on issue complexity.
🔹 Step 4: If unsatisfied, escalate the issue for priority handling.
5. Escalation Process
If you are not satisfied with our initial response, you can escalate your issue to:
📩 Senior Support Team: [Insert Email]
📌 Grievance Officer: [Insert Contact Details]
⚡ Escalations are reviewed within 1 to 3 business days.
6. Customer Feedback & Satisfaction
We encourage feedback to improve our services. Customers can:
🌟 Rate their experience after order completion.
📧 Provide suggestions via email.
💬 Participate in surveys for better services.
7. Our Commitment to You
✔ Fast & Transparent Support – No unnecessary delays.
✔ Fair Policies – Customer-first approach.
✔ Continuous Improvement – We evolve based on customer feedback.
8. Contact Us
For assistance, reach out to us at:
📧 Email:
📞 Phone: 7011511910
💬 Live Chat: Available on our platform
🚀 Your satisfaction is our priority – Bharathaat Customer Service! 🚀
Would you like to add any specific policies like VIP customer support or priority service? 😊